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FAQ's

How do I know which type of stairlift I require?

Staircases come in various shapes and sizes. In the stairlift industry they are commonly put in to two categories: straight staircases and curved staircases.

If your staircase goes directly in a straight line then you’ve got a straight staircase which requires a Straight Stairlift.

If the stairs do anything else (even if they don’t necessarily feature a curve or bend) then they usually fall in to the curved staircase category which will require a Curved Stairlift.

If you're not sure, you can always book us to come out and complete a FREE home survey of the staircase.

What is the difference between a curved stairlift and a straight stairlift?

A curved stairlift is for staircases that have a turn, bend or corner to reach the top of the stairs / landing.

A straight stairlift is for a standard staircase which has no turns, bends or corners and runs from bottom to top in a straight line. These are the most common types of staircases.

How Much Does A Stairlift Cost?

The cost of a stairlift all depends on the shape and size of your staircase plus the users requirements. We offer new, reconditioned and rental stairlifts from various manufacturers. 

 

Straight staircase

Fully reconditioned straight stairlifts start from £995.00, Acorn 130 Stairlift

Brand new straight stairlifts start from £1,395.00, Brooks 130 Stairlift

Straight stairlift rental, £300.00 install & then £40.00 per month, Rental Straight Stairlift

 

Curved Staircase

Fully reconditioned curved stairlifts start from £2,500.00, Acorn 180 Curved Stairlift

Brand new curved stairlifts start from £3,800.00, Brooks 180 Curved Stairlift

Curved stairlift rental, £950.00 install & then £80.00 per month, Rental Curved Stairlift

How Much Space Does A Stairlift Take?

We often get asked this question and some times it's not an easy one to answer or for the customer to imagine. So with that in mind we have put together a video which demonstrates how much space the stairlift will actually take up on your staircase after installation (This video features the slimline Brooks 130 stairlift):

What warranty do you offer on your stairlifts?

12 months warranty as standard (unless otherwise stated or on special offer) on all stairlift purchases either new or reconditioned. The warranty starts from the day of installation and covers call-outs, labour and parts.

Renting a stairlift comes with a continuous warranty throughout the hire period. This warranty covers call-outs, labour and parts.

  • Brand New: Straight and Curved stairlifts – 12 months warranty cover
  • Reconditioned: Straight and Curved stairlifts – 12 months warranty cover
  • Rental: Curved and Straight stairlifts – Continuous warranty throughout

For more details, please view our page: Stairlift Warranty

Do you offer extended warranties once the standard warranty expires?

Yes, on purchased stairlifts, the warranty can be extended once the initial warranty as standard is nearing its end. We offer a 1 year and 4 year plan which include an annual stairlift service, for more details click here: Extended Stairlift Warranty

 

How long do you take to send out a stairlift surveyor?

We will send out a surveyor as soon possible. We aim to get to your property the same day, the following day or on a convenient date that suits you. You can book a FREE appointment by contacting us by phone on 0800 5879505 or by e-mail.

Will you send a stairlift surveyor or a pushy sales person?

We will never send a sales person to your home. All our prices are clearly visible online so you know where you stand before the surveyor arrives. Our surveyors are fully trained, friendly and professional - no pressure, no hassle. To read about our customer ethos, please click here: No Pressure Stairlift Sales

How long will it take from placing an order to having the actual stairlift fitted?

Once you've confirmed your order with us we can offer very fast delivery times on both curved and straight stairlift installations. We are one of the fastest suppliers of stairlifts in the UK, particularly on curved stairlift delivery.

For straight stairlifs we can offer 1-3 working days.

For curved stairlifts it's between 2-6 working days which is quick compared to the usual wait time of 4-6 weeks.

How long does a stairlift installation take?

Straight stairlift installation takes between 1-2 hours, followed by a full demonstration by the engineers.

Curved stairlift installation takes between 3-5 hours, followed by a full demonstration by the engineers.

Our engineers are very polite, respectful and courteous.

What happens once the stairlift is installed?

Once you're happy with the stairlift and our service, the engineers will leave you with information for any call outs or repairs which is covered by your warranty. The warranty covers you from day of installation. You can contact us anytime and our 24 hour response team will attend to fix any problems.

Why are curved stairlifts more expensive than straight stairlifts?

A curved stairlift is a completely different machine from a straight stairlift. The actual stairlift carriage itself looks similar to most straight stairlift carriages however the internal mechanical components are much more complicated due to the machine having to adjust its position whilst travelling along the track. The main cost however is the custom built track which is built specifically to your staircase shape and design. A straight stairlift carraige can not be used on a curved staircase track.

Should I rent or buy a stairlift?

This all depends on your preference, budget and time the stairlift is needed. There are huge savings buying reconditioned especially when buying curved stairlifts. Rental stairlifts can save you money if only needed short term. Please read our Choosing A Stairlift page for more details.

Are reconditioned stairlifts inferior quality to new stairlifts?

Reconditioned models have usually been used (sometimes not for very long periods), purchased back and then fully reconditioned before installation.

We recondition the stairlift 100% throughout. This is carried out by our reconditioning specialists and when completed the used stairlift looks and works as you'd expect when buying new. We only recondition stairlifts that are the latest models available and generally they are no older than 1-3 years from date of manufacture. We don't offer older reconditioned models as we usually find parts can become obsolete and no longer manufactured.

Are reconditioned stairlifts reliable?

When buying a reconditioned stairlift from Unicorn Stairlifts we guarantee that they are just as reliable as new models. Because we are so confident in our reconditioned models we offer the same warranty as you would get when buying new from us. We also offer extended warranties on all reconditioned models.

What is a stairlift hinge track system?

Occasionally, the design of hallway and positioning of doors at the bottom of the stairs means that the stairlift track must be placed in front of a door or an awkward bend. This causes an obstruction in your home. To overcome this problem we can install a hinge track system, which can be either powered or manual. The park position will then be re-located higher up the track.

A hinge track will enable the stairlift to travel up and down the track as normal. When not in use, the track is conveniently folded upwards to free the obstruction.

The powered hinge track is especially useful for those experiencing bending difficulties as the hinge is lowered and raised automatically and requires no effort. To see how a powered hinge track works, click here: Stairlift Hinge Track

Can other people still use the stairs once the stairlift is fitted?

Most modern stairlifts are designed to be compact in design and are perfect for narrow staircases. All the stairlifts we stock feature folding seats, arms and foot rests that can be folded up when not in use (some models are as compact as 12" in depth when folded). This enables plenty of space and does not obstruct the staircase which in turn leaves plenty of room on the stairs for people to pass - even on the narrowest of staircases.

Please see the video below which demonstrates how much space will actually be available after the installation of stairlift (This video features the slimline Brooks 130 stairlift):

How is a stairlift operated?

Stairlifts are operated by simple up and down controls located on the stairlift arm. They are designed to work with minimal effort. You just need to gently press in the direction of travel to start the stairlift.

Do stairlifts come with remote controls?

Yes, all current models that we supply come with 2 x remote controls as standard. This enables the user to send the stailift up and down the staircase. Remote controls can be extremely handy if 2 people are using the stairlift.

What happens if I'm on the stairlift and a power cut occurs?

Stairlifts run on DC power with battery backup. The batteries are automatically charged when the stairlift is parked. If there’s a power cut your stairlift will still continue on working.

Do stairlifts have weight restrictions?

Standard stairlifts have a user weight limit of between 18 (114kg) - 19 (120kg) stone. This can vary depending on the angle of the staircase - the greater the angle the less a stairlift can carry - typical staircases are between 40° - 44°. For users over the standard 18 - 19 stone limit, we can offer heavy duty stairlifts which take up to 25 (158kg) stone.

What happens if something gets in the way of the stairlift?

Stairlifts have built-in safety sensors that will detect any obstructions on the stairs. The sensors will respond by automatically stopping the stairlift so that the obstruction can be safely removed.

How easy is it to get on and off the stairlift?

All stairlifts have swivel seats fitted as standard making alighting easier. This enables the user to rotate the chair at landing level. The chair then locks in place to enable the user to get off safely. It can be kept in that position for later use, or can be folded against the wall.

How long does a stairlift take to get upstairs?

We often get asked "How long does a stairlift take to get up the stairs" or "How long will it take to get to the top, will I make it to the toilet : )" So we have put together a short video that demonstrates the time a stairlift takes to reach the top of the stairs. This stairlift demonstration is of a straight stairlift on a typical 13 tread staircase. Times and speed varies depending on the shape and size of the staircase, however we generally find standard straight staircase take between 30 seconds to 1 minute. Times can be a lot longer for curved staircases.

 

"Highy recommended stairlift company, great service overall. Came out and installed stairlift fast when we needed it. Thank you" - Mrs Sarah Yorath, Leeds, West Yorkshire
For A FREE Home Survey Call Now On: 0800 5879 505

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